Refund and Returns Policy

Introduction

At Helvira, we are committed to ensuring your satisfaction with every purchase. This policy outlines the terms and conditions governing refunds and returns for products purchased from our website, https://www.helvira.store. Please read this document carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when delivered.

Non-Returnable Items

Certain products are not eligible for return, including personalized items, digital downloads, and products marked as final sale. We will clearly indicate these exceptions on the product page at the time of purchase.

Return Process

Initiating a Return

To start a return, contact our customer service team via email at [email protected] or by phone at +1 (410) 269-4053. Provide your order number and the reason for the return. We will guide you through the next steps, including shipping instructions.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Refunds

Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Partial Refunds

Refunds may be partial if the returned item shows signs of use, damage not present at delivery, or missing parts. We reserve the right to deduct a restocking fee in such cases, as permitted by law.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] or +1 (410) 269-4053to arrange the exchange.

Customer Responsibilities

You are responsible for ensuring that return items are securely packaged to prevent damage during transit. Helvira is not liable for return shipments that are lost or damaged due to improper packaging.

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (410) 269-4053
• Address: 7720 West Jefferson Court, Baltimore, Maryland 21251, United States

Policy Updates

Helvira reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of https://www.helvira.store constitutes acceptance of the revised terms.